RETURNS & EXCHANGES
Products must be returned in perfect condition and in their original packaging and with the original labels still attached to each product.
Products cannot be returned if they are incomplete, damaged, soiled, or if they have been worn.
All returns and exchanges must be authorized by email first. You have fourteen (14) days to return an item for a refund or exchange from the original delivery date. Please note that exchanges will only be offered for a different size in the exactly same item originally ordered. If you would like to change to a different item, a new order must be placed.
Items returned must be sent to us insured and unopened and be in a 'new' condition. All returns must include a copy of the invoice and a confirmed email authorization for refund or exchange from Bananatime so we have your complete order and contact information. Bananatime will not refund the shipping charges, duties, taxes, or any additional charges that may incur.
Bananatime is not responsible for any shipments lost in transit. Therefore packages must be traceable and must require a signature upon delivery (e.g. FedEx, UPS, registered mail). Bananatime will refund the purchase price to you within fifteen (15) working days of the receipt of returned goods (excluding shipping).
Returns should be sent to the following address:
For more information, please contact Bananatime customer care, by emailing firstname.lastname@example.org.